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Cloud Strategy
January 4, 2019
Cloud Computing Coming of Age in 2019
Platform-as-a-Service, hybrid cloud environments, and cloud managed services will define 2019 as companies look to meet customers' high expectations.
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Contact Center
December 14, 2018
Meeting Contact Center Spikes Without Seasonal Hiring and Firing
Take on this year's peak season with confidence by learning how to best adapt without necessarily hiring temporary workers for your contact center.
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Contact Center
December 7, 2018
Keep Contact Center Headcount in Check as Season Abounds
Read about creative ways to provide great customer service without an increase in headcount during this year's peak season.
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IT Security
November 29, 2018
Padlock Symbol Backfires as Phishing Warning
The padlock icon shown on your browser bar is a symbol confirming the security of your webpage but it may be false. Read more to protect yourself.
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Collaboration
November 21, 2018
Company Culture and Collaboration Determines Digital Transformation
Peter Drucker coined the term, Culture eats strategy for breakfast. This is important to remember when you create your digital transformation strategy.
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Cloud Strategy
November 16, 2018
Cisco and AWS Partner on Open-Source Containers
Containerized applications can now be deployed and managed easier across on-premises and the Cloud thanks to a new partnership between Cisco and AWS.
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IT Services
November 9, 2018
IT Managed Services—It's Time To Make the Switch
There're many needs that motivate a business to consider hiring a managed services provider (MSP). Read why now is the time to make the switch.
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Contact Center
November 2, 2018
Gartner's 2018 UCaaS Magic Quadrant Should Be an Eye Opener
According to Gartner, there's a major shift from premises-based Unified Communications (UC) to cloud Unified Communications as a Service (UCaaS).
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IT Services
October 26, 2018
What to Look for in a Managed IT Services Provider
There's a lot to consider when hiring a Managed Services Provider. Be rest assured that they'll never replace but rather complement your internal IT.
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Contact Center
October 19, 2018
Customer Service Week Reminds of Contact Center Importance
Customer Service Week recognizes a company's commitment to employees and customers. It's also a good time to focus on contact center improvements.
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IT Services
October 12, 2018
ATSG: We Eat IT Complexity for Breakfast
ATSG revels in taking on complicated IT projects. In fact, we eat IT complexity for breakfast! Read on to learn more.
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IT Services
October 5, 2018
IT Adoption Failure Can Derail Digital Transformation
Ensuring IT adoption is critical for digital transformation. Follow a few useful tips when considering an adoption program to ensure its success.
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