Envisioning the future of IT including collaboration, contact center, or even a move to the Cloud may be as simple as looking and learning from the past.
Six contact center trends, including artificial intelligence, will make a difference for call centers that succeed in creating great customer experiences.
Through Predictive Processes Come Cognitive Contact Centers
AI-powered technology can help companies build cognitive contact centers that can leverage predictive processes that enhance customer service and loyalty.
Contact Center Technology Can Overcome Seasonal Headaches
Are you ready for your peak season? With the right contact center technology, you can scale when needed while you earn and build valuable customer loyalty.
In Healthcare, Good Disaster Recovery Planning is Essential
Good disaster recovery planning doesn’t have to break the bank. Learn about preparing your health insurance contact center for fires, floods, and storms.
