We put Cisco Packaged Contact Center Enterprise (PCCE) in the Cloud to take customer care to the next level.
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We put Cisco Packaged Contact Center Enterprise (PCCE) in the Cloud to take customer care to the next level.
Work Smarter With Cisco Webex Contact Center.
In recent years, contact centers have been the subject of a major perspective shift. These departments used to be relied on to put out fires and deal with customer issues as quickly as possible. Now, leadership teams are increasingly looking at contact centers as untapped revenue opportunities. The transition from cost center to profit center will require new technology and new operational models. Download our guide to get a breakdown of the most important contact center trends.
Consistent volume is not an expectation in most contact center environments. Fluctuations and spikes in inbound calls happen. Sometimes, these spikes can be attributed to events like holidays, sales, or software updates; other times, they can seem completely random.
In the past, preparing for peak season would have to include hiring temporary workers to prevent long hold times—increasing headcount won’t solve the problem forever, though.
Thankfully, advancements in technology have made scaling contact center environments much easier.
At ShoreGroup, we’ve been improving contact center technology and operations since 1999, and in that time we’ve served customers with five agents and customers with 5,000. Our clients operate some of the largest networked contact center environments in the world, and our team is recognized for their unparalleled experience and professionalism.
Whether you want to overhaul your contact center infrastructure, improve your PBX system, implement a multi-channel or omnichannel solution, or even migrate your contact center systems to the Cloud, ShoreGroup has the best team for the job.
Let ShoreGroup host your contact center operations in the Cloud.
