ShoreGroup believes that every engagement should begin and end with helping our customers achieve success. That means putting our customers first throughout the IT lifecycle. We realize that saying we’re committed to this ideal is easy, so we’ve also embedded our customer’s success into the very fabric of how we do business.
From the initial meeting, we work with our customers to gather meaningful insights into their needs and quantify how they’ll measure success. We’ll identify challenges, develop use cases, name the obstacles to adoption, and then map out a path to address each of these.
The success of our customers is not an afterthought. It’s front and center for our organization and for every one of our customer success managers assigned to manage IT lifecycle engagements. The core mission of our customer success managers is to promote productive, high-touch business relationships with our customers. This means identifying data-driven opportunities, monitoring progress at every lifecycle stage, and making sure the right training is in place to guarantee adoption.
We gain an in-depth understanding of the business objectives and operational requirements, which will then guide all of our customer success activities.