At ShoreGroup, partnerships are essential to our success. We don’t simply take a line-card approach. Instead, we vet each partner carefully, offering our customers only best-in-class solutions, which are fully supported by our unparalleled expertise.
Cisco is a worldwide network technology leader that has been making the internet work since it was created. Its people, products, and partners—like ShoreGroup—help society securely connect and seize the digital opportunities of tomorrow. ShoreGroup is among the top 1% of all Cisco partners in terms of certifications and specializations held.
Optanix is leading the advancement of IT service predictability in today’s hyperconnected digital economy. Customers rely on the Optanix Platform and Remote Management Services (RMS) to enable unbeatable service availability that leads to superior business outcomes. Optanix solutions are delivered through channel partners who rely on their extensive IT automation experience. ShoreGroup is Optanix’s leading partner.
Calabrio offers workforce optimization (WFO) software solutions for the contact center market. The Calabrio ONE software suite includes call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting. By recording, capturing, and analyzing customer interactions, Calabrio ONE provides a single view of the customer and improves agent and customer experiences. Calabrio and ShoreGroup have had tremendous success building some of the most advanced contact centers in the country.
Palo Alto Networks is a consistent Gartner Magic Quadrant cybersecurity global market leader, safeguarding tens of thousands of organizations and their customers, including 63% of the Global 2000. Customers consistently award Palo Alto with the highest loyalty and Net Promoter Scores in the industry. When customers rely on the Palo Alto Networks/ShoreGroup partnership, they add ShoreGroup’s local support and know-how to Palo Alto Network’s many benefits.
Our complementary partnerships round out and extend our offerings and capabilities to ensure we can provide solutions that are right-sized for today’s businesses.
Contact center and customer interaction manager software, outbound dialer technology
Cloud PBX, unified communications, team collaboration and contact center solutions
Integrates contact centers with add-on suites of apps, such as ERP and CRM systems
Leader of corporate data storage solutions
Cloud-based contact center
Contact center speech recognition software
IT security management company