We are on the cusp of a major transformation in the workplace. A growing volume of workstreams and agile business models, combined with an explosion in connected technologies (think cloud, open APIs, and bring your own application), are making possible a new level of connected experience. Next-Gen collaboration overcomes significant legacy obstacles. It's removing friction points and breaking down silos to make the most of people’s individual and collective potential in the modern enterprise. In fact, the Aberdeen Group reports, “that 55% of contact centers use at least seven channels in their customer experience (CX) programs.”
This transformation will make it possible for people and technology to blend intelligently and seamlessly. By offloading mundane tasks, it's paving the way for uninterrupted creativity. At the same time, it will clarify communications while improving relationships between colleagues, partners, and customers.
Cognitive Collaboration ensures that context and intelligence are woven throughout all collaboration experiences to foster human relationships, enhance customer interactions, and build high-performance teams. Across boundaries, teams can make smarter and faster decisions and you can better serve your customers.
Capabilities include:
Teamwork is paramount in business. It’s where creativity, collaboration, and solutions all come together. Groups exceed the sum of their parts. Any opportunity to break down procedural silos and create deeper levels of human engagement within teams and customers should be pounced upon. In an age of information overload, it’s the quality of that experience that will generate lasting positive results. Cognitive Collaboration is based on technology, but the primary benefits are all about streamlining experiences and enhancing human engagement and business outcomes.
According to Cisco, the most valuable part of collaboration is found in deeper human connections. Relationship intelligence will form the basis of successful collaboration. This will improve team relationships and building synergy based on trust and depth. For these richer connections to occur, we need instant access to information about the people we meet with. And we need to have it right at our fingertips.
Cognitive Collaboration makes it easier to get tasks done by tapping into data sources across the enterprise and presenting the needed information in one seamless and intuitive place. It's context and intelligence built into a single system. This helps businesses ensure that:
Cognitive Collaboration pulls everything together under a shared DNA—people insights, expertise, automation, and analytics. It uses technologies that are cloud-based, but not cloud-only. And it allows companies to grow into them in under existing cloud and data management strategies.
When setting out on a journey toward integrating Cognitive Collaboration, it’s vital to identify and embrace the following deliverables:
Are you ready to make cognitive collaboration a reality for your organization? Download the whitepaper: The Future of Collaboration is Cognitive