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Contact Center September 8, 2018

Score Big with Advanced Contact Center Reporting and Analytics

For better contact center reporting and analytics, you need to understand what data matters most based on the objectives of your business.
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Contact Center June 29, 2018

The Cloud Provides Critical Flexibility for Businesses

Safeguard against inevitable change by digital infrastructure built on cloud technology. The Cloud delivers flexibility and other advantages.
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Contact Center June 15, 2018

Advanced Reporting and Analytics Offer Digital Paydirt

Data that come into the contact center are comparable to mining for ore. When you can extract it with reporting & analytics, you gain customer insights.
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Contact Center June 8, 2018

A Modern Contact Center Means Choice for Customers

To meet today's customers' high expectations, modern contact centers need to offer choices on how they communicate with them.
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Contact Center May 25, 2018

Advanced Contact Center Reporting Conquers Digital Mess

Organizations need to break down data silos. Take advantage of today's advanced reporting systems for a more productive and informed contact center.
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Contact Center May 15, 2018

Are AI and Chatbots Overwhelming the Contact Center?

Artificial intelligence (AI) and chatbots are transforming today's interactions in the contact center. Make sure you don't lose sight of the human factor.
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Contact Center January 15, 2018

Actionable Tips for Contact Center Optimization

Contact center optimization can start today. These actionable tips will help you improve operations without making major changes to your infrastructure.
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Contact Center January 5, 2018

How to Take Your Contact Center Strategy to the Next Level

Revitalizing your contact center strategy isn’t as hard as it seems. By implementing a few key solutions, you can transform your contact center.
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Contact Center November 13, 2017

Good Disaster Recovery Planning Makes All The Difference In Healthcare

A healthcare's contact center core systems need to be designed with a disaster recovery plan in mind so that they're not impacted by any catastrophes.
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Contact Center July 18, 2017

Having a Modern Contact Center Means Putting Customers in Control

Customer experience drives the modern contact center, and most of these customers wish to be in control of their service experience. Learn more here.
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Contact Center January 6, 2017

Channel Choice is Key to Contact Center Success

Move your contact center to the Cloud, to offer that omnichannel experience your customers demand.
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Contact Center December 16, 2016

Contact Center as Profit Center

Follow Jan Carlzon, CEO of Scandinavian Airlines, lead and turn your contact center from a cost center to a profit center.
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