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Contact Center
November 11, 2016
Contact Center Implementation Is Only the First Step
In order to have the best possible Cisco contact center operation, it's important to follow up implementation with Day 2 optimization.
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Contact Center
November 4, 2016
Contact Center Basics: The Art of Understanding Your Caller
In order to have a successful contact center operation, it's imperative that everyone have a clear sense for who is calling.
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Contact Center
September 22, 2016
Three Strategies for Driving Call Center Customer Satisfaction
Call center customer satisfaction is made a whole lot easier when these best practices are implemented.
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